All METAMELBOURNE creations are hand made to order, each piece is carefully created & packed with love, therefore we do not accept exchanges. Please choose carefully or email us to discuss any queries you may have prior to ordering.


Each product is checked over prior to being sent to all customers, however, we understand there may be circumstances where damage occurs during transit, if such damage or issues occur; please email 
We will happily have your order re-created & sent. 


If for any other reason you are unhappy or unsatisfied with your METAMELBOURNE purchase, please kindly email with your details, relevant imagery & order number. We will endeavour to resolve any issues as soon as possible. All refunds will be at the discretion of METAMELBOURNE.

METAMELBOURNE is not liable for return shipping fees & damages if incurred.

With love, MM.